We resolve disputes about
Electric plug

Electricity

In the past year we received over 3,600 complaints about issues including billing, meters, disconnection, and supply. We are trained in complaint resolution and understand the electricity sector.

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gas meter

Gas

We have been part of the energy sector for over 14 years, dealing with gas complaints since 2005. We became the approved scheme for the entire sector in April 2010.

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Five year review feedback

10/04/2017
Utilities Disputes is currently undergoing its five-yearly review. Feedback is welcome from members of the public, providers, and other stakeholders that have had dealings with the Scheme in the past five years.

Interview with Carl Hansen, Chief Executive, Electricity Authority

31/03/2017
Carl Hansen, the Electricity Authority's Chief Executive, shares his views of next steps for the EA, Utilities Disputes and the energy sector.

Nanette Moreau exec interview in Energy News describes Utilities Disputes' tightrope

6/03/2017
In this Energy News executive interview, Utilities Disputes Commissioner Nanette Moreau discloses the challenges and pressures of dispute resolution in the energy sector.

Our People

Meet some of the people that make Utilities Disputes tick.

About the scheme

Our goal is for parties to resolve complaints themselves, before they reach the end of our complaints process.

History of the scheme

The industry set up the Scheme to create a free and independent forum for resolving consumer complaints.