We resolve disputes about
Electric plug


In the past year we received over 3,600 complaints about issues including billing, meters, disconnection, and supply. We are trained in complaint resolution and understand the electricity sector.


gas meter


We have been part of the energy sector for over 14 years, dealing with gas complaints since 2005. We became the approved scheme for the entire sector in April 2010.


Utilities Disputes presents at multiple events on 16 February 2017

On 16 February 2017, conciliators from Utilities Disputes will fan out across New Zealand to speak at three different organizations.

March 8 Presentation to Women's Refuge, Hornby

Utilities Disputes will explain our mission and how we can help resolve issues with electricity and gas providers.

21 March 2017 Consumer Rights Day

A team of conciliators from Utilities Disputes will present at Consumer Rights Day in Wellington on 21 March 2017.

Our People

Meet some of the people that make Utilities Disputes tick.

About the scheme

Our goal is for parties to resolve complaints themselves, before they reach the end of our complaints process.

History of the scheme

The industry set up the Scheme to create a free and independent forum for resolving consumer complaints.