We resolve disputes about
Electric plug


In the past year we received over 3,600 complaints about issues including billing, meters, disconnection, and supply. We are trained in complaint resolution and understand the electricity sector.


gas meter


We have been part of the energy sector for over 14 years, dealing with gas complaints since 2005. The EGCC became the approved scheme for the entire sector in April 2010.


Utilities Disputes presenting at CAB Napier

On 1 December 2016, Utilities Disputes will present at a gathering of CAB volunteer interviewers from the Napier region.

Utilities Disputes speaking at CAB Tauranga

On 15 February 2017, Utilities Disputes will meet with staff and volunteers at Citizens Advice Bureau Tauranga.

Utilities Disputes presented at Rural Women NZ Annual Conference

On 11 November 2016, Commissioner of Utilities Disputes, Nanette Moreau, spoke at the opening of the National Conference of Rural Women New Zealand.

Our People

Meet all the people that make Utilities Disputes tick.

About the scheme

Our goal is for parties to resolve complaints themselves, before they reach the end of our complaints process.

History of the scheme

The industry set up the Scheme to create a free and independent forum for resolving consumer complaints.