New research shows complaints can provide 1000% ROI for businesses

News
18/06/2018
Research shows that effective complaint handling not only leads to better customer service, but a significant Return on Investment for businesses.

Customer complains about $7000 power bill

News
18/06/2018
A power company estimated a household's power use for 15 months, then sent a back bill for $7000 when it finally read the meter.

No payments, but the power stayed on: 'Why was Mum allowed to rack up a $12,000 bill?'

News
18/06/2018
A Napier woman wants answers after her mother was allowed to amass a power bill of $12,000.

Billing-related energy complaints rise as new research shows consumers don't understand power bills

News
29/05/2018
Confused Kiwis are struggling to get their heads around their electricity bills.