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Amended Electricity Industry Participation Code comes into force from 1 April 2021

Media release
From 1 April 2021, a new amendment of the Electricity Industry Participation Code (the Code) comes into force. This amendment is to support consumer awareness of both Utilities Disputes and Powerswitch and what services are available for the cons

Electricity Authority: Code changes to raise awareness of Utilities Disputes and Powerswitch

Media release
Utilities Disputes welcomes changes to the Electricity Industry Participation Code (Code) which come into force in April 2021.

Utilities Disputes releases 2020 Annual Report

Media release
7,815 people contacted Utilities Disputes last year with concerns or complaints about electricity, gas, water, or broadband installation on shared property. The Utilities Disputes Annual Report, released yesterday, highlights a 17% increase in enquir

Annual Report highlights 2212 complaints to Utilities Disputes

This complaint, over a $1219 bill, is one of 2212 complaints dealt with by Utilities Disputes last year. Our Annual Report, released yesterday, shows 7815 contacted our free and independent service last year with concerns or complaints about electric

Stay connected with Utilities Disputes

Stay connected! Reach out and ask for help about electricity, gas, or water with Utilities Disputes: 0800 22 33 40

Consumer tips from the EA and EECA

Helpful tips and links from the Electricity Authority and the Energy Efficiency and Conservation Authority.

Utilities Disputes Commissioner encourages energy customers to ask for extra help if they need it

Media release
Utilities Disputes is encouraging people to make contact if they have questions or concerns about electricity, gas, or water, and to ask for extra assistance if they need it.

Utilities Disputes Board announces new Commissioner Mary Ollivier

Media release
The Utilities Disputes Board announces new Commissioner, Mary Ollivier

Utilities Disputes Commissioner Nanette Moreau to retire

Media release
The Board of Utilities Disputes Ltd has announced the retirement of Utilities Disputes Commissioner Nanette Moreau.

Deloitte Energy Excellence Awards 2019

The Deloitte Energy Excellence Awards 2019 were held on 21 August. Utilities Disputes sponsored the Editor's Award for Outstanding Contribution to the Sector.