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Tips before you switch

Media release
13/08/2019
Utilities Disputes received 105 complaints about switching energy companies last year, mostly about unexpected fees. It’s your choice if you want to switch, but we recommend taking note of these tips.

Utilities Disputes releases 2018-19 Annual Report

Media release
4/07/2019
Utilities Disputes releases its 2018-19 Annual Report.

Consumer NZ: Electricity Rights

News
21/06/2019
Electricity rights: Consumer NZ answers some common questions about supply, meters, bills, switching, lines, poles and complaints.

Interview with Cameron Burrows, ERANZ

News
18/03/2019
Interview with Cameron Burrows, CE of Electricity Retailers Association of NZ (ERANZ)

Found a flat? Find your meter

Media release
12/02/2019
Congratulations on finding a flat! It’s now time to find your meter and take a photo, says Utilities Disputes Commissioner, Nanette Moreau. "The mission of finding, and settling into, a flat is not easy in today’s rental market," says Ms Moreau. "

Customer service, second most common issue in complaints

Media release
7/01/2019
Customer service matters! It makes a difference to your day, and not just during the holiday season. “As customers, buying any product or service, we sometimes need guidance and support. If things go wrong we want responses, and we want solutions."

$1697 power bill cut by 40 per cent after customer complaint

News
28/12/2018
A woman who was handed a $1697 power bill has had it reduced by 40 per cent after she complained to Utilities Disputes.

Utilities Disputes welcomes Mark Gatland and Kyle Christensen to Board of Directors

Media release
29/10/2018
Utilities Disputes announces two new Board members.

High bill? Faulty meter? Contact Utilities Disputes

News
17/10/2018
Meter-related issues are commonly looked at here at Utilities Disputes, together with billing and customer service issues.

$18,000 back bill shock: Contact Utilities Disputes

News
17/10/2018
A back bill, or catch-up bill, is for energy used but not included in past bills. Back bills are a common issue brought to Utilities Disputes and can sometimes be unusually high: $18,481, for example.