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$18,000 back bill shock: Contact Utilities Disputes

News
17/10/2018
A back bill, or catch-up bill, is for energy used but not included in past bills. Back bills are a common issue brought to Utilities Disputes and can sometimes be unusually high: $18,481, for example.

High bill? Faulty meter? Contact Utilities Disputes

News
17/10/2018
Meter-related issues are commonly looked at here at Utilities Disputes, together with billing and customer service issues.

Interview with Jessica Wilson, Consumer NZ

News
3/10/2018
Interview with Jessica Wilson, Head of Research at Consumer NZ.

Utilities Disputes 2017-18 Annual Report released

News
6/07/2018
NZ Herald reports on Utilities Disputes 2017-18 Annual Report.

Utilities Disputes releases 2017-18 Annual Report

Media release
5/07/2018
Utilities Disputes 2017-18 Annual Report is now available - check it out!

Boosting financial capability with Tim Barnett

News
27/06/2018
Former MP Tim Barnett now heads the organisation supporting the 198 free budgeting services in Aotearoa, all striving to make a difference supporting financial capability and empowering the 'client voice'.

New research shows complaints can provide 1000% ROI for businesses

News
18/06/2018
Research shows that effective complaint handling not only leads to better customer service, but a significant Return on Investment for businesses.

No payments, but the power stayed on: 'Why was Mum allowed to rack up a $12,000 bill?'

News
18/06/2018
A Napier woman wants answers after her mother was allowed to amass a power bill of $12,000.

Customer complains about $7000 power bill

News
17/06/2018
A power company estimated a household's power use for 15 months, then sent a back bill for $7000 when it finally read the meter.

Billing-related energy complaints rise as new research shows consumers don't understand power bills

News
29/05/2018
Confused Kiwis are struggling to get their heads around their electricity bills.