News

Annual Report highlights 2212 complaints to Utilities Disputes

News
6/08/2020
This complaint, over a $1219 bill, is one of 2212 complaints dealt with by Utilities Disputes last year. Our Annual Report, released yesterday, shows 7815 contacted our free and independent service last year with concerns or complaints about electric

Stay connected with Utilities Disputes

News
28/04/2020
Stay connected! Reach out and ask for help about electricity, gas, or water with Utilities Disputes: 0800 22 33 40

Consumer tips from the EA and EECA

News
23/04/2020
Helpful tips and links from the Electricity Authority and the Energy Efficiency and Conservation Authority.
Annual Report highlights 2212 complaints to Utilities Disputes Stay connected with Utilities Disputes Consumer tips from the EA and EECA Deloitte Energy Excellence Awards 2019 Consumer NZ: Electricity Rights Interview with Cameron Burrows, ERANZ $1697 power bill cut by 40 per cent after customer complaint High bill? Faulty meter? Contact Utilities Disputes $18,000 back bill shock: Contact Utilities Disputes Interview with Jessica Wilson, Consumer NZ Utilities Disputes 2017-18 Annual Report released Boosting financial capability with Tim Barnett New research shows complaints can provide 1000% ROI for businesses No payments, but the power stayed on: 'Why was Mum allowed to rack up a $12,000 bill?' Customer complains about $7000 power bill Billing-related energy complaints rise as new research shows consumers don't understand power bills Complaints rise due to Auckland power outages after storm Switching power companies can create problems Interview with Elizabeth Tennet, CEO, Community Law Centres o Aotearoa Utilities Disputes: tips for student flats Interview with Alan Jenkins, Executive Officer, Energy Trusts of NZ (ETNZ) Brian Sagala, Radio 531pi, interviews Nanette Moreau Interview with Jenny Cameron, Chief Executive, Electricity Retailers' Association New Zealand Interview with Graeme Peters, Chief Executive, Electricity Networks Association BSPAD Scheme takes on disputes re access to shared property broadband installations Apartments, offices, retirement villages, marinas to participate in Utilities Disputes scheme Consumer NZ advises readers to contact Utilities Disputes Interview with Janine Young, Ombudsman, Energy & Water Ombudsman NSW Nanette Moreau Interview on Radio New Zealand Five year review feedback Interview with Carl Hansen, Chief Executive, Electricity Authority Nanette Moreau exec interview in Energy News describes Utilities Disputes' tightrope Read Switched On, our new newsletter Interview with Hon Jacqui Dean Utilities Disputes featured in New Zealand Herald New complaints process workflow on Utilities Disputes website Utilities Disputes presented at Rural Women NZ Annual Conference Utilities Disputes celebrates its 15th birthday Utilities Disputes FAQ explains the name change EGCC now Utilities Disputes For six years in a row, Utilities Disputes has been a Best Workplace winner or finalist