News

$18,000 back bill shock: Contact Utilities Disputes

News
17/10/2018
A back bill, or catch-up bill, is for energy used but not included in past bills. Back bills are a common issue brought to Utilities Disputes and can sometimes be unusually high: $18,481, for example.

High bill? Faulty meter? Contact Utilities Disputes

News
17/10/2018
Meter-related issues are commonly looked at here at Utilities Disputes, together with billing and customer service issues.

Interview with Jessica Wilson, Consumer NZ

News
3/10/2018
Interview with Jessica Wilson, Head of Research at Consumer NZ.
$18,000 back bill shock: Contact Utilities Disputes High bill? Faulty meter? Contact Utilities Disputes Interview with Jessica Wilson, Consumer NZ Utilities Disputes 2017-18 Annual Report released Boosting financial capability with Tim Barnett New research shows complaints can provide 1000% ROI for businesses No payments, but the power stayed on: 'Why was Mum allowed to rack up a $12,000 bill?' Customer complains about $7000 power bill Billing-related energy complaints rise as new research shows consumers don't understand power bills Complaints rise due to Auckland power outages after storm Switching power companies can create problems Interview with Elizabeth Tennet, CEO, Community Law Centres o Aotearoa Utilities Disputes: tips for student flats Interview with Alan Jenkins, Executive Officer, Energy Trusts of NZ (ETNZ) Brian Sagala, Radio 531pi, interviews Nanette Moreau Interview with Jenny Cameron, Chief Executive, Electricity Retailers' Association New Zealand Interview with Graeme Peters, Chief Executive, Electricity Networks Association BSPAD Scheme takes on disputes re access to shared property broadband installations Apartments, offices, retirement villages, marinas to participate in Utilities Disputes scheme Consumer NZ advises readers to contact Utilities Disputes Interview with Janine Young, Ombudsman, Energy & Water Ombudsman NSW Nanette Moreau Interview on Radio New Zealand Five year review feedback Interview with Carl Hansen, Chief Executive, Electricity Authority Nanette Moreau exec interview in Energy News describes Utilities Disputes' tightrope Read Switched On, our new newsletter Interview with Hon Jacqui Dean Utilities Disputes featured in New Zealand Herald New complaints process workflow on Utilities Disputes website Utilities Disputes presented at Rural Women NZ Annual Conference EGCC now Utilities Disputes Utilities Disputes celebrates its 15th birthday Utilities Disputes FAQ explains the name change For six years in a row, Utilities Disputes has been a Best Workplace winner or finalist