Media release

Electricity Authority: Code changes to raise awareness of Utilities Disputes and Powerswitch

1 September 2020

Utilities Disputes welcomes changes to the Electricity Industry Participation Code (Code) which come into force in April 2021. The Code will require all electricity providers to have clear and prominent information about Utilities Disputes on their websites, bills, and customer information, and when responding to customer enquiries. While providers are already required to inform their customers about Utilities Disputes, the Code changes will build on that requirement, and increase access to our free and independent service.

See the media release here.