Media release

Utilities Disputes Board announces new Commissioner Mary Ollivier

11 December 2019

Utilities Disputes Board Chair, Hon Heather Roy, is pleased to announce the appointment of Mary Ollivier as Utilities Disputes Commissioner and Chief Executive Officer. She will take up the role in the new year. 

Ms Ollivier comes to Utilities Disputes from the New Zealand Law Society, where she was Director, Regulatory, and Acting Executive Director. As a lawyer she brings extensive legal and regulatory experience to the role. Ms Ollivier has worked in law firms in Auckland, Wellington and overseas, and for the former Wellington District Law Society as Professional Standards Director, and Deputy Executive Director.


As a member of the Joint Australia/New Zealand Standards Committee, Ms Ollivier contributed to updating the ISO Standard Guidelines for complaints handling. She is a member of the NZ Council of Legal Education and has been Secretary of the Wellington Woman Lawyers Association, and Chair of the Professional Partnership Network.

“We are delighted to welcome Ms Ollivier,” says Mrs Roy. “We look forward to her leadership for future growth and innovation initiatives, together with continuing the commitment to quality, accessibility and independence.”

Established in 2002, Utilities Disputes is a free and independent service for complaints about electricity, gas, water, and broadband installation on shared property.

Ms Ollivier says she is thrilled to have been offered the leadership opportunity. “This is such an important time for Utilities Disputes in terms of developing a strategy that has seen it grow solidly in recent years,” she says. “I look forward to building on this success whilst simultaneously ensuring we remain focused on delivering the very best service to all our stakeholders.”

Utilities Disputes has a holistic focus on complaint resolution, prevention and education, working with industry and consumers to ensure the best possible outcomes are achieved.  

“On behalf of the Board, I want to acknowledge the enormous contribution Commissioner Nanette Moreau has made,” says Mrs Roy.  “Nanette has been with Utilities Disputes since 2002. She was appointed Commissioner in March 2016 having held the deputy role for 14 years prior to that.”

“Nanette oversaw the transition to Utilities Disputes and the expansion of the service to include water and broadband shared property installation disputes.  I acknowledge Nanette’s leadership, her vision, and her collaborative approach. Her commitment to access to justice and alternative dispute resolution has helped to improve outcomes for many New Zealanders. We wish Nanette all the very best in her retirement.” 

Media contact: Zoe Priestley