Utilities Disputes Limited Research Grant

About UDL

Utilities Disputes Limited (UDL) is an independent, not-for-profit dispute resolution provider that resolves complaints that utilities organisations have not been able to resolve directly with their customers.  

We currently run three dispute resolution schemes: 

  • the Government approved Energy Complaints Scheme 
  • the Broadband Shared Property Access Disputes (BSPAD) Scheme 
  • a voluntary Water Complaints Scheme. 

UDL is offering a research grant which is open to applicants who have an interest in dispute resolution in the utilities sector.  

Applications close on Wednesday 26 January 2022. 

Please email your application form to Markus Frey at m.frey@utilitiesdisputes.co.nz


The UDL Research Grant is designed to support research in a field relevant to UDL and its stakeholders, and to support leadership and diversity in the dispute resolution sector.

Value of grant

The value of the UDL Research Grant is up to $25,000 and may be awarded to one or more applicants.  

How to apply

Our pdf application form is available here.

Alternatively, you can email Markus Frey m.frey@utilitiesdisputes.co.nz for a word doc, if you want more information, or want to talk about the grant and your research idea.  

UDL is committed to the principles of diversity and inclusion and to recognising the bicultural foundations of Aotearoa New Zealand. It welcomes and supports applications from all gender identities, ages, ethnicities, sexual orientations, disabilities, and religions. 



Why should I apply for this grant? 
If you are passionate about dispute resolution and research in this field, then this is the grant for you. If you need to know more talk with Markus Frey. 

Who can apply for the grant?
The grant is open to any applicants who have an interest in dispute resolution and/or the utilities sector. 

What should the research involve?
UDL aims to make a positive difference when carrying out its disputes’ resolution work. Utilities often provide essential services, so it is important to have ongoing research in this area. UDL is open to all suggestions and encourages applicants to be creative and to think broadly about research topics that impact on dispute resolution and/or utilities including issues such as awareness and the wider sector.  All applications are welcomed and will be considered.  

What will be required?
A UDL staff member will be assigned to provide non-academic liaison with the successful applicant(s). Key criteria and timelines will be discussed and agreed with the successful applicant including dissemination of the research. 
This funding can also be provided for postgraduate study. For example, if you are completing a master’s degree in Aotearoa or overseas and the topic is relevant to UDL, we may rely on the supervision provided via your University. Please talk with Markus Frey, if you are considering this option or to talk through any supervision issues.  

Why is research into dispute resolution and utilities important?
Disputes take a great deal of time, energy, and money. Individuals and communities can be severely impacted as well as organisations and government. Many utilities are essential services such as gas, electricity, and water. Better access to dispute resolution services and faster resolutions of disputes serve to improve our communities and economy. 

Is this the first time UDL has offered this grant?  
Yes. As part of its 20th anniversary celebration, UDL is offering a grant to applicants in the wider community for the first time. 

What is the financial value of the UDL grant?
The value of the grant is up to $25,000.  
The selection panel may:

  • award the grant to one applicant in its entirety or in part, or;
  • award the grant to two or more applicants, or;
  • not award the grant, or any part, in any given year, or;
  • award the grant over a set number of years, subject to funding.

Contact Markus Frey to discuss more: m.frey@utilitiesdisputes.co.nz or (04) 914 4532.