UDL Dispute Resolution Scholarship: applications sought for 2021

About UDL

Utilities Disputes Limited (UDL) is an independent, not-for-profit company that provides resolution for those complaints that utilities companies have not been able to resolve.  

We currently run three dispute resolution schemes: 

  • the Government approved Energy Complaints Scheme 
  • the Broadband Shared Property Access Disputes (BSPAD) Scheme 
  • a voluntary Water Complaints Scheme.

Our service is free, independent, and fair. Our model includes mediation, investigation and if required, a decision.  

We are offering a scholarship which is open to applicants who have an interest in dispute resolution in the utilities sector.  

Applications close on Thursday 30 September 2021. 

Please send your application form to Markus Frey on m.frey@utilitiesdisputes.co.nz


The UDL Scholarship is designed to support research in a field relevant to UDL and its stakeholders. 

Value of scholarship

The value of the UDL scholarship is up to $25,000 and may be awarded to one or more applicants.  

How to apply

Our pdf application form is available here.

Alternatively, you can email Markus Frey m.frey@utilitiesdisputes.co.nz for a word doc or if you want more information.  

UDL is committed to the principles of diversity and inclusion and to recognising the bicultural foundations of Aotearoa New Zealand. 

UDL welcomes and supports applications from all gender identities, ages, ethnicities, sexual orientations, disabilities, and religions. 



Is this the first time UDL has offered this scholarship? 
Yes. UDL has sponsored internal scholarships previously. However, as part of its 20th anniversary celebration, UDL is offering a scholarship to applicants in the wider community for the first time.

Who can apply for the scholarship?
The scholarship is open to any external applicants who have an interest in dispute resolution in the utilities sector (including UDL staff members).

What should the research involve?
UDL aims to make a positive difference when carrying out its disputes’ resolution work. Utilities often provide essential services so it’s important to have ongoing research in this area. 
UDL encourages applicants to think broadly about research topics that impact on utilities and dispute resolution including peripheral issues such as awareness and the wider sector. 

What will be required?
A supervisor will be assigned to the successful applicant(s) and timelines will be agreed. Other criteria will be discussed with the successful applicant including dissemination of the research.

Why research into dispute resolution and utilities important?
Disputes take a great deal of time, energy, and money. Individuals and communities can be severely impacted as well as organisations and government. Many utilities are essential services such as gas, electricity, and water. Better access to dispute resolution services and faster resolutions of disputes serve to improve our communities and economy. 
What is the financial value of the UDL scholarship?
The value of the scholarship is up to $25,000.  
The selection panel may:

  • award the scholarship to one applicant in its entirety or in part, or;
  • award the scholarship to two or more applicants, or;
  • not award the scholarship, or any part, in any given year, or;
  • award the scholarship over a set number of years, subject to funding.

What are some tips for applying for a scholarship?
You can visit the CareersNZ website for tips to apply for scholarships. Key tips include:

  • contact the organisation offering the scholarship if you have any queries
  • contact referees early so they have time to write a reference for you if required
  • check the forms you need to complete
  • submit your forms and email before the closing date (keep a backup copy).

For more information on the scholarship or to talk through your application please email Markus Frey: m.frey@utilitiesdisputes.co.nz