Resources for consumers

Utilities Disputes resolves complaints about electricity, gas, water, and broadband installation on shared property. Our service is free, independent, and fair.

Do you need help:

  • understanding your electricity, gas, or water bill?
  • paying your bill?
  • talking to your provider?
  • have you been told your power may be disconnected and you are unsure of what to do?
  • something else?

Call one of our team members on 0800 22 33 40
Email us at 
Use our live chat or a complaint form on our website
Visit our Facebook page 

Useful fact sheets:

Understanding your electricity bill
Back bills or catch-up bills
High power bills
Electricity and gas when you’re renting

There are also other agencies out there that may be able to provide financial assistance and guidance. These include:

Connect people and whānau with their local foodbanks, help them find their way through Work and Income processes and entitlements, and support people to manage their money.

Find the cheapest electricity and gas plans – bought to you by Consumer NZ.

Work and Income
Provides Government financial assistance.

August 2021 - Electricity Authority new consumer care guidelines

September 2021 - Covid-19 info from Ministry of Social Development: help with essential costs