Self regulate advertising in NZ.
Established in 2003, ANZOA is a professional association and the leading body for Ombudsmen in Australia and New Zealand.
Deals with consumer complaints about banks.
Provides information, advice, advocacy, and support to individuals.
Deals with competition and fair trading issues, and controls distributor prices.
See the Commerce Commission's know your rights page to find out about changes to consumer law effective from 17 June 2014.
Focus on three areas; Retirement Policies, Retirement Villages, and Financial Capability. The CFFC receives complaints about retirement villages.
Provide community legal services.
A directory of complaints bodies in NZ.
Advice on consumer products and services.
Quicker, cheaper, and less formal than court. You can use the Tribunal to settle small claims up to $15,000 or, if everyone agrees, $20,000.
An independent Crown entity responsible for the efficient operation of the NZ electricity market.
Energy efficiency advice, including the home heating programme “Warm Up New Zealand”.
Offers support to all budgeting and financial capability services in NZ. They provide budgeting services with all the resources they need to help clients safely and confidentially.
Regulates the operation of the gas industry.
Deals with consumer complaints about insurance companies.
A helpline available to provide free budgeting advice to individuals, family, and whānau.
Free, independent advice on your home finances.
Deals with complaints about the public sector and state-owned enterprises.
Ensures personal information is respected and protected.
Compares electricity prices between retailers by area.
Sorted is a free service powered by CFFC (Commission for Financial Capability), the government-funded, independent agency dedicated to helping New Zealanders get ahead financially.
Deals with consumer complaints about telecommunication companies.
Provides Government financial assistance.