Helpful links

The following is a list of links to other organisations who are involved in dispute resolution and assisting consumers:

Electricity Retailers' Association (ERANZ) have produced this helpful infographic: What do electricity retailers do [PDF 645KB] - check it out!

Advertising Standards Authority

The ASA self regulate advertising in New Zealand.

Australian and New Zealand Ombudsman Association (ANZOA)

Established in 2003, ANZOA is a professional association and the leading body for Ombudsmen in Australia and New Zealand.

Banking Ombudsman

Deals with consumer complaints about banks.

Citizens Advice Bureau

Provides information, advice, advocacy and support to individuals.

Commerce Commission

Deals with competition and fair trading issues, and controls line company prices.

See the Commerce Commission's know your rights page to find out about changes to consumer law effective from 17 June 2014.

Commission for Financial Capability

Deals with complaints about retirement villages.

Community Law Centres

Provide community legal services.


A directory of complaints bodies in New Zealand.

Consumer NZ

Advice on consumer products and services.

Disputes Tribunal of NZ

Quicker, cheaper and less formal than court. You can use the Tribunal to settle small claims up to $15,000 or, if everyone agrees, $20,000.

Electricity Authority

An independent Crown entity responsible for the efficient operation of the NZ electricity market.

Energy Efficiency and Conservation Authority

Energy efficiency advice, including the home heating programme “Warm Up New Zealand”.

Gas Industry Co

Regulates the operation of the gas industry.

Insurance & Financial Services Ombudsman

Deals with consumer complaints about insurance companies.

New Zealand Federation of Family Budgeting Services

Free, independent advice on your home finances.

Office of the Ombudsman

Deals with complaints about the public sector and state-owned enterprises.

Office of the Privacy Commissioner

Ensures personal information is respected and protected.


Compares electricity prices between retailers by area.

Telecommunications Dispute Resolution Service

Deals with consumer complaints about telecommunication companies.

Work and Income

Provides Government financial assistance.