Interview with Cameron Burrows, ERANZ

Interview with Cameron Burrows, CE of Electricity Retailers Association of NZ (ERANZ)

Found a flat? Find your meter

Media release
Congratulations on finding a flat! It’s now time to find your meter and take a photo, says Utilities Disputes Commissioner, Nanette Moreau. "The mission of finding, and settling into, a flat is not easy in today’s rental market," says Ms Moreau. "

Customer service, second most common issue in complaints

Media release
Customer service matters! It makes a difference to your day, and not just during the holiday season. “As customers, buying any product or service, we sometimes need guidance and support. If things go wrong we want responses, and we want solutions."

$1697 power bill cut by 40 per cent after customer complaint

A woman who was handed a $1697 power bill has had it reduced by 40 per cent after she complained to Utilities Disputes.