$18,000 back bill shock: Contact Utilities Disputes

News
17/10/2018
A back bill, or catch-up bill, is for energy used but not included in past bills. Back bills are a common issue brought to Utilities Disputes and can sometimes be unusually high: $18,481, for example.

High bill? Faulty meter? Contact Utilities Disputes

News
17/10/2018
Meter-related issues are commonly looked at here at Utilities Disputes, together with billing and customer service issues.

Interview with Jessica Wilson, Consumer NZ

News
3/10/2018
Interview with Jessica Wilson, Head of Research at Consumer NZ.

Utilities Disputes 2017-18 Annual Report released

News
6/07/2018
NZ Herald reports on Utilities Disputes 2017-18 Annual Report.