4 If the complaint is not resolved, the Commissioner can make a recommendation
Commissioner makes a proposed recommendation and gives you and the provider the opportunity to comment
If the complaint is not resolved, the Commissioner can make a proposed recommendation.
If you and the provider accept the proposed recommendation, the proposed recommendation becomes binding.
If you or the provider don’t accept the proposed recommendation, you can submit comments.
Commissioner makes a final recommendation
If you and the provider accept the final recommendation, the recommendation becomes binding.
If you don’t accept the final recommendation, we will close the file. You may be able to take the complaint to another forum (e.g. Disputes Tribunal or district court).
If you accept, but the provider doesn’t, the Commissioner will make a determination. This means the provider must comply with the Commissioner’s recommendation.