Make a complaint

Make a complaint by phoning us on 0800 22 33 40 or use this form. Someone from our office will be in touch soon to talk about your complaint.

If you want to ask us about something else, use the general contact form or request a call back from our staff.

We can only consider complaints about New Zealand providers who have joined Utilities Disputes:

Energy providers / Water providers

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1Utilities Disputes is committed to ensuring our services are available to all New Zealanders. Gathering ethnicity data from the people who access our services helps us to continually improve our services as well as identifying those who may be unaware of our services. The questions we ask are entirely voluntary and anyone can choose not to answer. We retain the information for statistical purposes only.