Board Director Vacancy
A vacancy has arisen for an independent director to join the Board in 2022.

Utilities Disputes: Tautohetohe Whaipainga (UDL) is an independent, not-for-profit company that provides resolution for complaints and disputes that companies have not been able to resolve with their customers. 

We currently operate three dispute resolution schemes: 

  • the Government approved Energy Complaints Scheme, which includes electricity and gas supply
  • the Government approved Broadband Shared Property Access Disputes (BSPAD) Scheme, and 
  • the voluntary Water Complaints Scheme. 

UDL is in growth mode with exciting plans for the future.  We operate in an increasingly competitive environment which will provide challenges for the Board as it looks to implement and expand its strategic ambitions. 


A position description is available to view here.


This is a paid role.  The term is up to three years.  Directors may be reappointed up to a maximum of six consecutive years.  

The Board has six to eight half day meetings and one all day strategic planning workshop each year.  Additional attendances are required from time to time.

If this sounds like a role you are interested in, please submit a copy of your CV, along with a cover letter explaining why you wish to become a director of UDL, to 

For any preliminary queries about the role please contact the Board Secretary Clive Young,04 914 4527.

Applications close midday, 17 November 2021.