Utilities Disputes (formerly The Office of the Electricity and Gas Complaints Commissioner, or EGCC) provides a free and independent dispute resolution service for electricity, gas, and water complaints, and disputes about access to shared property for fibre installations. Most disputes that come to our office are resolved between the parties.
Utilities Disputes uses a wide range of dispute resolution techniques, including mediation and conciliation.
The Scheme rules explain what disputes the Commissioner can consider. The Commissioner can also consider disputes about actions of staff or contractors, as well as access to and use of land on which there is electricity, gas, water, or broadband equipment.