Reports about Utilities Disputes

What will energy consumers expect of an energy and water ombudsman scheme in 2020, 2025, and 2030? - October 2019

The Australian and New Zealand Energy and Water Ombudsman Network (ANZEWON) commissioned a joint piece of independent research to better understand the dispute resolution needs of consumers in the energy and water markets in 5- 10 years and determine what changes, if any, are required to ensure that the energy and water ombudsman schemes are fit for purpose. The University of Sydney Law School was commissioned to undertake this research.

This report is one of several inputs that will inform our planning, to ensure we remain an integral part of the consumer protection framework across the energy and water markets. 

Each scheme will consider the implications of the report within its own jurisdiction and regulatory environment. 

See the full report here: What will energy consumers expect of an energy and water ombudsman scheme in 2020, 2025, and 2030? [PDF 3,537KB]

Please note: the views expressed in this report do not necessarily reflect the views of ANZEWON or that of these Ombudsman Schemes. 


Sapere Research Group - October 2015

In October 2015, a report was prepared by the Sapere Research Group on 'Understanding the Value of the Electricity and Gas Complaints Commissioner'. This report was written by Vhari McWha and Kieran Murray.

Please note this report is under our previous name of The Office of the Electricity and Gas Complaints Commissioner (EGCC).