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Annual Report highlights 2212 complaints to Utilities Disputes

This complaint, over a $1219 bill, is one of 2212 complaints dealt with by Utilities Disputes last year. Our Annual Report, released yesterday, shows 7815 contacted our free and independent service last year with concerns or complaints about electric

Stay connected with Utilities Disputes

Stay connected! Reach out and ask for help about electricity, gas, or water with Utilities Disputes: 0800 22 33 40

Consumer tips from the EA and EECA

Helpful tips and links from the Electricity Authority and the Energy Efficiency and Conservation Authority.

Utilities Disputes boosts dispute resolution research with new $25,000 scholarship

Media release
Utilities Disputes Limited (UDL) is introducing a new scholarship open to applicants who have an interest in dispute resolution in the utilities sector.

Utilities Disputes 2021 Annual Report shows consumer contacts on the increase

Media release
In the past year UDL received a total of 11,161 customer contacts, up from 7,815 last year. This increase has been since the onset of Covid-19 and has remained higher than in previous years. Customer contacts include when a consumer contacts UDL to r

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