Resources

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Brochure and fact sheets

Documents answering frequently asked questions, some about our service and others about industry issues.

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Energy Complaints newsletters

We publish quarterly consumer newsletters filled with information relevant to the community.

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Scheme rules

Utilities Disputes operates each Scheme according to the applicable Scheme rules.

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Case notes

Case notes are anonymous summaries of complaints handled by Utilities Disputes. You can search for case notes by category, year, or keyword.