Helpful links

The following is a list of links to other organisations who are involved in dispute resolution and assisting consumers:

Electricity Authority
An independent Crown entity responsible for the efficient operation of the NZ electricity market.

Energy Efficiency and Conservation Authority
Energy efficiency advice, including the home heating programme “Warm Up New Zealand”.

Gas Industry Co
Regulates the operation of the gas industry.

Insurance & Financial Services Ombudsman
Deals with consumer complaints about insurance companies.

New Zealand Federation of Family Budgeting Services
Free, independent advice on your home finances.

Office of the Ombudsman
Deals with complaints about the public sector and state-owned enterprises.

Office of the Privacy Commissioner
Ensures personal information is respected and protected.

Compares electricity prices between retailers by area.

Telecommunications Dispute Resolution Service
Deals with consumer complaints about telecommunication companies.

Work and Income
Provides Government financial assistance.