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Found a flat? Find your meter

Media release
12/02/2019
Congratulations on finding a flat! It’s now time to find your meter and take a photo, says Utilities Disputes Commissioner, Nanette Moreau. "The mission of finding, and settling into, a flat is not easy in today’s rental market," says Ms Moreau. "

Customer service, second most common issue in complaints

Media release
7/01/2019
Customer service matters! It makes a difference to your day, and not just during the holiday season. “As customers, buying any product or service, we sometimes need guidance and support. If things go wrong we want responses, and we want solutions."

$1697 power bill cut by 40 per cent after customer complaint

News
28/12/2018
A woman who was handed a $1697 power bill has had it reduced by 40 per cent after she complained to Utilities Disputes.

Utilities Disputes welcomes Mark Gatland and Kyle Christensen to Board of Directors

Media release
29/10/2018
Utilities Disputes announces two new Board members.

$18,000 back bill shock: Contact Utilities Disputes

News
17/10/2018
A back bill, or catch-up bill, is for energy used but not included in past bills. Back bills are a common issue brought to Utilities Disputes and can sometimes be unusually high: $18,481, for example.

High bill? Faulty meter? Contact Utilities Disputes

News
17/10/2018
Meter-related issues are commonly looked at here at Utilities Disputes, together with billing and customer service issues.

Interview with Jessica Wilson, Consumer NZ

News
3/10/2018
Interview with Jessica Wilson, Head of Research at Consumer NZ.

Utilities Disputes 2017-18 Annual Report released

News
6/07/2018
NZ Herald reports on Utilities Disputes 2017-18 Annual Report.

Boosting financial capability with Tim Barnett

News
27/06/2018
Former MP Tim Barnett now heads the organisation supporting the 198 free budgeting services in Aotearoa, all striving to make a difference supporting financial capability and empowering the 'client voice'.

No payments, but the power stayed on: 'Why was Mum allowed to rack up a $12,000 bill?'

News
18/06/2018
A Napier woman wants answers after her mother was allowed to amass a power bill of $12,000.