News

New research shows complaints can provide 1000% ROI for businesses

News
20/04/2018
Research shows that effective complaint handling not only leads to better customer service, but a significant Return on Investment for businesses.

Complaints rise due to Auckland power outages after storm

News
20/04/2018
Utilities Disputes has received an increase in complaints and enquiries from the Auckland region since the storm and power outages. This article features a woman talking about her experience with Utilities Disputes.

Switching power companies can create problems

News
10/04/2018
New Zealanders are switching power companies in increasing numbers but the process doesn't go smoothly for everyone.
New research shows complaints can provide 1000% ROI for businesses Complaints rise due to Auckland power outages after storm Switching power companies can create problems Interview with Elizabeth Tennet Utilities Disputes: tips for student flats Interview with Alan Jenkins, Executive Officer, Energy Trusts of NZ (ETNZ) Brian Sagala, Radio 531pi, interviews Nanette Moreau Interview with Jenny Cameron, Chief Executive, Electricity Retailers' Association New Zealand Interview with Graeme Peters, Chief Executive, Electricity Networks Association BSPAD Scheme takes on disputes re access to shared property broadband installations Apartments, offices, retirement villages, marinas to participate in Utilities Disputes scheme Consumer NZ advises readers to contact Utilities Disputes Interview with Janine Young, Ombudsman, Energy & Water Ombudsman NSW Nanette Moreau Interview on Radio New Zealand Five year review feedback Interview with Carl Hansen, Chief Executive, Electricity Authority Nanette Moreau exec interview in Energy News describes Utilities Disputes' tightrope Read Switched On, our new newsletter Interview with Hon Jacqui Dean Utilities Disputes featured in New Zealand Herald New complaints process workflow on Utilities Disputes website Utilities Disputes presented at Rural Women NZ Annual Conference EGCC now Utilities Disputes Utilities Disputes celebrates its 15th birthday Utilities Disputes FAQ explains the name change For six years in a row, Utilities Disputes has been a Best Workplace winner or finalist