Resources

import_contacts

Brochure and fact sheets

Documents answering frequently asked questions, some about our service and others about electricity and gas issues.

library_books

Case notes

Case notes are anonymous summaries of complaints handled by Utilities Disputes. You can search for case notes by category, year or keyword.


assignment

Practice statements

The Commissioner issues practice statements to providers with her recommendation for addressing systemic issues.

account_balance

Scheme document

Utilities Disputes operates according to the terms of the Scheme document or constitution.