Scheme document

Utilities Disputes Limited operates the approved dispute resolution scheme (called the Energy Complaints Scheme) under the Electricity Industry Act 2010, and the Gas Act 1992.

The Scheme document (referred to, prior to April 2011, as the "Constitution") sets out the rules of the Scheme.

When incorporating Utilities Disputes to replace EGCC as the entity that formerly operated the Scheme, the rules were separated into two sets of documents - one comprising the General and Scheme rules for the Energy Complaints Scheme and one comprising the Constitution and Governance Charter.

Complaints are considered according to the Scheme document in place at the time the events giving rise to the complaint occurred.

Current Scheme document
The Scheme document (General and Scheme rules) View PDF
The Governance document (Constitution and Governance Charter) View PDF
Previous Scheme documents
Effective: Description
1 October 2014 - 31 October 2016 This document confirms and clarifies the Commissioner's jurisdiction to consider complaints about LPG in cylinders. View PDF
17 June 2014 - 30 September 2014 This document allows the Commissioner to consider indemnity disputes between members. View PDF
1 April 2014 - 16 June 2014 This document made administrative changes related to the operation of the Board and the Scheme. View PDF
1 October 2012 - 31 March 2014 This document made changes following an independent review of the Scheme in 2011. View PDF
1 April 2011 - 30 September 2012 This document is dated 7 April 2011 because the amendments to remove the power of the Board to expel members came into force on that date. All other clauses in the document came into effect on 1 April 2011. View PDF
1 December 2010 - 31 March 2011 This document added jurisdiction for complaints about reticulated LPG. View PDF
1 November 2010 - 30 November 2010 This document made the changes associated with the passing of the Electricity Industry Act 2010. View PDF
1 April 2010 - 31 October 2010 View PDF
1 January 2009 - 31 March 2010 View PDF