Case notes

Case notes are anonymous summaries of complaints handled by Utilities Disputes. You can search for case notes by issues, year or type (such as electricity or gas).

Please note: Case notes produced before 1 November 2016 will refer to The Office of the Electricity and Gas Complaints Commissioner and members (now referred to as providers). 

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Case NumberTypeYearIssuesOutcome
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62806
2017Supply - surge -- appliancesRecommendation - upheld271
69177
2017Customer service – Provision of information - PricingRecommendation - upheld274
65304
2016pole -- placement -- customer serviceRecommendation - upheld246
62339
2016Provision -- existing connection -- supply upgrade/downgradeRecommendation - upheld247
62275
2016electrical equipment -- health and safety --- customer service -- complaint handlingSettled248

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