If you would like a supply of brochures or fact sheets, please contact us.
Do you have a complaint about your utilities provider, including electricity and gas?
What happens when Utilities Disputes looks into your complaint? [PDF 58KB]
Your complaint is with the provider, what now? [PDF 49KB]
Understand your electricity bill [PDF 64KB]
Understand your electricity pricing plan [PDF 57KB]
Back bill (or catch up bill) [PDF 64KB]
High bills [PDF 163KB]
Trees and power lines [PDF 62KB]
Safe work practices for felling or trimming trees near power lines [PDF 49KB]
Making a claim for compensation [PDF 65KB]
Tenants and landlords [PDF 63KB]
Complaints about our service [PDF 45KB]
Advanced meters or "smart meters" [PDF 344KB]
Notice to customers who get bills electronically [PDF 203KB]
Extended 12-month time frame for complainants to refer a complaint to Utilities Disputes [PDF 205KB]