We resolve disputes about

Electric plug

Electricity

In the past year we received over 3,600 complaints about issues including billing, meters, disconnection, and supply. We are trained in complaint resolution and understand the electricity sector.

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gas meter

Gas

We have been part of the energy sector for over 14 years, dealing with gas complaints since 2005. We became the approved scheme for the entire sector in April 2010.

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Utilities Disputes offers disconnection advice in Dom Post article

6/06/2017
Kiwis in the dark about disconnections -- Utilities Disputes offers advice to consumers facing disconnection of their electricity service. Call your provider first then call us as well.

Interview with Janine Young, Ombudsman, Energy & Water Ombudsman NSW

31/05/2017
Utilities Disputes interviewed Janine Young, Ombudsman, Energy & Water Ombudsman, NSW, Australia. We asked Janine about her experience regarding identifying and resolving complaints.

Nanette Moreau Interview on Radio New Zealand

10/05/2017
Nanette Moreau interview on Radio New Zealand -- listen in!

Our People

Meet some of the people that make Utilities Disputes tick.

Complaints process

Our goal is for parties to resolve complaints themselves, before they reach the end of our complaints process.

History of the scheme

The industry set up the Scheme to create a free and independent forum for resolving consumer complaints.