We resolve disputes about
Electric plug

Electricity

In the past year we received over 3,600 complaints about issues including billing, meters, disconnection, and supply. We are trained in complaint resolution and understand the electricity sector.

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gas meter

Gas

We have been part of the energy sector for over 14 years, dealing with gas complaints since 2005. We became the approved scheme for the entire sector in April 2010.

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Nanette Moreau exec interview in Energy News describes Utilities Disputes' tightrope

6/03/2017
In this Energy News executive interview, Utilities Disputes Commissioner Nanette Moreau discloses the challenges and pressures of dispute resolution in the energy sector.

Consumer Rights Day 21 March 2017

17/02/2017
The team at the Ministry of Business, Innovation and Employment (MBIE) are bringing together speakers from organisations that deal with consumer complaints and organisations that provide information to consumers. UTILITIES DISPUTES speaks at 11:15 am

Nanette Moreau presenting at 8 March 2017 Downstream Conference

16/02/2017
On 8 March 2017, Utilities Disputes Commissioner Nanette Moreau will present her views on the main systemic issues facing the energy industry today.

Our People

Meet some of the people that make Utilities Disputes tick.

About the scheme

Our goal is for parties to resolve complaints themselves, before they reach the end of our complaints process.

History of the scheme

The industry set up the Scheme to create a free and independent forum for resolving consumer complaints.